Shipping

*There are some exclusions to the FREE and FLAT RATE shipping offers as follows;

Bulky Items: Items that carry the “Bulky” Banner are classed as too big and/or too heavy to qualify for free shipping but are still allowed by Australia Post and will attract a bulky freight charge.  Items such as, but not limited to, gear bags, stands, tyres, ramps

Items that cannot be shipped: There are some items that exceed the size restrictions of Australia Post and/or are considered dangerous items and are subsequently unable to be shipped by our current logistics partners. These items are Warehouse Collection only.

Returns

 AMA is committed to customer satisfaction and have ensured our returns policy is consistent with our responsibilities under the guidelines of Australian Consumer Law and the ACCC.

If for any reason you are unsatisfied with your purchase, you may return the unused product/s within 30 days of delivery for a refund, or alternatively, exchange for another product. Please note that return freight is the responsibility of the customer.

All returned item/s must be in original unused condition, with all tags attached and product packaging intact.  

Refund or Store Credit - If your order qualified for the “Free freight over $100” promotion, a freight restocking fee equivalent to the original postage cost incurred by AMA will apply. If you have multiple items on the order and the order is still over $100 after removing the returned items, a freight restocking fee will NOT apply. 

Exchange - If you are wanting to exchange a product due to size, colour, or satisfaction reasons, AMA Warehouse will happily accommodate this. If we are unable to fulfill your desired exchange, a friendly AMA team member will give you a call to discuss alternative options.