Shopping Information
Acceptance of Terms & Conditions
The Customer accepts by way of placing an order with AMA Clearance Warehouse that he/she has read and fully understands and accepts the following terms and conditions.
Returns
AMA is committed to customer satisfaction and have ensured our returns policy is consistent with our responsibilities under the guidelines of Australian Consumer Law and the ACCC.
If for any reason you are unsatisfied with your purchase, you may return the unused product/s within 30 days of delivery for a refund, exchange or credit, by filling out the returns form provided with your original order. Please note, the return freight is the responsibility of the customer. Our full Returns policy can be found here.
AfterPay and ZipPay Returns
AfterPay: If you have nominated a refund and your payment method was through AfterPay, any instalments you have paid will be refunded and any remaining instalments will be cleared.
ZipPay: If you have nominated a refund and your payment method was ZipPay, any money you have paid will be cleared back onto your account and any monies remaining will be deleted.
Promotions
If a promotional code was applied to your order that required a ‘minimum spend’ amount, the order must remain over that ‘minimum spend’ after the returned item is removed. If not, the promotional code will be forfeited.
Warehouse Collection
Please note this is not a ‘click and collect’ service. Stock is sourced over multiple warehouses so it may not be available at your chosen location immediately. A member of our online team will call or email you to confirm when your order is ready for collection.
Photo ID will be required upon collection of your order.
All orders purchased with a Credit Card will be required to show ID and the Credit Card used to pay for the order (if this is not possible please choose an alternate payment method).
Faulty Items
Customer satisfaction is our priority at AMA Warehouse. We understand the importance of processing warranty claims diligently.
If you believe you have a faulty item in need of repair, replacement or refund, please contact us before sending the item back. If you are emailing us, please include a description of the fault and supporting photographs to ensure we resolve it in a timely manner. Faulty items can be returned outside of our ordinary return’s timeframe depending on the item/s warranty period. Please contact us for specific warranty time frames on items.
We understand you will want a swift resolution; however, some warranty faults will need to be assessed by our suppliers and may take some time. In some cases, the faulty product will need to be returned for assessment, our team will keep you updated during the liaison and answer any queries you may have.
If your parcel arrives damaged in transit, please contact us right away and email us photos so we can resolve this as quickly as possible with our shipping carrier.
Sizing
AMA Clearance Warehouse sources a wide variety of products from authorised wholesalers Australia wide. These products are mostly imported from many different manufacturers worldwide, therefore, there is no standard size and sizes do vary from manufacturer to manufacturer.
AMA Clearance Warehouse is happy to assist and offer advice on sizing. However, selecting sizes is solely the Customer’s responsibility.
All Sales Made in QLD
All sales shall be deemed made in the state of Queensland, Australia regardless of the location of the customer. The customer agrees that any dispute that arises with AMA Clearance Warehouse shall be brought by the Customer exclusively in the state or federal courts in the state of Queensland.
Privacy
Your privacy is important to us and we are committed to keeping your personal information safe and secure. The personal details you submit to us will not be shared or distributed to any third parties and will be used to verify your identity and correctly process your order and for future AMA marketing purposes.