FREE* - ORDERS OVER $100
We offer free shipping on orders over $100 - if you keep it!
Additional charges apply to returns and exchanges, see returns policy for further information
$9* - ORDERS UNDER $100
We offer a flat rate shipping charge on orders under $100
Additional charges apply to exchanges, see returns policy for further information
BULKY GOODS - CALCULATED AT CHECKOUT
A flat rate bulky item charge is calculated at checkout according to location (if available). Applicable to items marked with the blue 'BULKY' banner on category page and/or BULKY symbol on product listing
EXPRESS - CALCULATED AT CHECKOUT
Calculated during checkout according to location, only available to selected products and postcodes
Please note this is not a 'click and collect' service. Stock is sourced over multiple warehouses so may not be available at your chosen location immediately, a member of our online team will call you to confirm when your order is ready for collection. Photo ID will be required upon collection of order.
All orders purchased with Credit Card will be required to show Photo ID and the Credit Card used to pay for the order (if this is not possible please choose alternative payment method).
*There are some exclusions to the FREE and FLAT RATE shipping offers as follows;
Bulky Items: Items that carry the “Bulky” Banner are classed as too big and/or too heavy to qualify for free shipping but are still allowed by Australia Post and will attract a bulky freight charge. Items such as, but not limited to, gear bags, stands, tyres, ramps
Items that cannot be shipped: There are some items that exceed the size restrictions of Australia Post and/or are considered dangerous items and are subsequently unable to be shipped by our current logistics partners. These items are Warehouse Collection only.
AMA is committed to customer satisfaction and have ensured our returns policy is consistent with our responsibilities under the guidelines of Australian Consumer Law and the ACCC.
If for any reason you are unsatisfied with your purchase, you may return the unused product/s within 30 days of delivery for a refund, or alternatively, exchange for another product. Please note that return freight is the responsibility of the customer.
All returned item/s must be in original unused condition, with all tags attached and product packaging intact.
Refund or Store Credit - If your order qualified for the “Free freight over $100” promotion, a freight restocking fee equivalent to the original postage cost incurred by AMA will apply. If you have multiple items on the order and the order is still over $100 after removing the returned items, a freight restocking fee will NOT apply.
Exchange - If you are wanting to exchange a product due to size, colour, or satisfaction reasons, AMA Warehouse will happily accommodate this. A flat rate $9 return freight charge applies to all exchanges. If we are unable to fulfill your desired exchange, a friendly AMA team member will give you a call to discuss alternative options.
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